Wholesale Glass Bottles & Containers
TEL : 512-339-7808
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Broken / Defective / Missing / Incorrect Merchandise Form
To ensure prompt service, please respond to all questions in the form.
Contact Name :
Action Desired :
Request Return Authorization
Please list broken, defective, missing or incorrect merchandise for each item.
Item # :
Quantity Invoiced :
Description of Issue :
Was there any visible damage to the outside of the boxes? If so please detail.
Was the packing material intact and sufficient?
Tracking / PRO # :
Name of Carrier :
Additional requests and notes. Please provide as much detail as possible.
Terms & Conditions
Ordering Information - 800.573.4367 Ordering Information - 800.573.4367 Minimum opening order - $100; reorders $100. $20 service charge for orders accepted under the minimum. 50% down payment required for all special order items. We reserve the right to increase or decrease quantities to meet our minimum case pack requirements. Couronne Company reserves the right to cancel any back orders remaining after sixty (60) days from the original shipping date. We reserve the right to cancel any orders or backorders without notification. Pricing Prices are F.O.B. Manor, Texas U.S.A. All prices are subject to change without notice. Items are billed at prices in effect at time of shipment. Custom molds available - pricing available upon request. Lead Times In stock items are generally shipped within five (5) working days from receipt of order. Special orders are shipped, as stock is made available. Out of stock items will be placed on backorder to ship as they become available. Customer is responsible for advising their sales representative at the time of order any special delivery date, shipping requirements or cancellation date. Payment Terms Opening orders must be Visa, Master Card, American Express, Discover or C.O.D. Cashiers check or money orders are required on C.O.D. orders. A C.O.D. tag will be attached to each box at a fee based on current UPS rates. Net 30 terms are available with approved credit. Credit application with sufficient trade and bank references must be submitted for credit approval. Prepaid Orders: For all customers within the continental U.S., please include 30% of total order toward the shipping fees. Any overpayment will be refunded. No delivery will be made without adequate shipping and handling charges included. Past due invoices will be charged an interest at the rate of 2% per month on any unpaid balance. Customer agrees to pay all collection costs and attorney fees as well as interest at the rate of 2% per month on any unpaid balance. A $30 fee will be charged for any returned checks. Customer authorizes any/all charges associated with this order to be charged on their credit card. All customers are required by law to supply a state sales tax certificate. Returns/Claims Please examine your order upon arrival for any discrepancies. Trucking damage claims must be reported to the driver upon delivery. Failure to note damages/shortages on delivery receipt may result in claims being denied. Claims must be reported within seven (7) days of delivery. Couronne Company will not accept freight/common carrier damage claims. All breakage claims are to be addressed directly to the carrier and damages must be reported to the driver upon delivery. No returns will be accepted without our return authorization (RA) number and must be returned with appropriate packing material. Any return shipped and received back to Couronne Company broken because of inadequate packing material will not be credited. Returns are subject to a 20% restocking fee in addition to all shipping charges incurred. Authorized returns will be in the form of credit memo only All returns must be requested within 30 days of delivery. Shipping Standard shipping is UPS or best way. Special routing information must be specified at the time of order or we will ship at our own discretion. Customers categorized by the freight carrier as having a residential delivery address may be subject to additional shipping charges based on the freight carriers residential delivery rates. When placing an order let your sales representative know if the delivery address is residential. Special handling requests may be subject to an extra charge. Accessorial charges incurred by the freight carrier and not previously reported may require additional fees not billed on original order. Couronne Company reserves the right to adjust freight charges accordingly. Examples include but are not limited to store closures, re-delivery charges, inside deliveries, lift gates, etc. Disclaimers Our glassware is manufactured as hand blown, mouth blown, semiautomatic and automatic production. There may be some variation in color, size and finish as well as slight irregularities that include bubbles or stress marks within the mold. These are not considered flaws. Wrought iron products are powder coated, but may rust over time. Manufacturers using our products for product packaging must provide us with a sample of the type of closure they will be using. We will test the closure against each production of glassware to ensure consistency with the neck or opening of our glass prior to sending out your order. If no sample is provided or type of closure noted we will be unable to honor claims relating to this issue. All colored items offered by Couronne Company are painted and baked. It is recommended that all colored items be tested for each individual use. Samples may be purchased for testing. Glassware openings may vary from production to production. Couronne recommends rubber tapered corks for all bottle and jar openings to assist in sealing the product in the bottle. It is recommended that all products be tested for a tight seal. Warranty and Safety Information All items sold on our Web pages or in our catalog accurately reflect their current standards and specifications. Each item depicted or described herein is not necessarily suitable for every kind of use; therefore, unless otherwise stated in writing the seller makes no warranty that the goods depicted herein are fit for any particular purpose. Corks provided with glassware are intended for decorative purposes only.
You should always TEST your product in the container youve selected prior to use. Copyright Information
Copyright © 2009-2012 Couronne Company Inc. All Rights Reserved. The product designs featured in this catalog are subject, to the maximum extent permitted under the law, to copyright, trade dress and other forms of intellectual property protection. The reproduction of any of the product designs is, to the maximum extent permitted under the law, strictly prohibited. All photographs appearing in this catalog are also copyrighted and may not be used, reproduced, publicly displayed, or distributed without the prior written approval of Couronne Company Inc. tel: 512-339-7808. Custom and Special Orders All custom/special orders must have an established ship date. Merchandise will be held as a courtesy for thirty (30) days. All orders that remain inventoried at a Couronne Company facility beyond the thirty-day period will be billed at $50 per month for each pallet that is stored. These rates are billed as a flat monthly fee with no allowances for prorated totals. Customer Agreement By placing an order, the customer agrees to Couronne Company, Inc. terms and conditions.
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